Refund policy

REFUND POLICY

Thank you for shopping with Kate Mason. We want you to love what you receive, and we also want you to know your rights.

Your rights under Australian Consumer Law Nothing in this policy limits your rights under the Australian Consumer Law. If a product you receive is faulty, not as described, or does not do what it is meant to do, you are entitled to a repair, replacement, or refund at our cost, in accordance with Australian Consumer Law.

Change of mind We're a small, independent studio and many of our products are produced in small batches, so please choose carefully. All sales are considered final.

Faulty, damaged, or incorrect items If your order arrives damaged, faulty, or isn't what you ordered, please contact us as soon as possible with photos of the item and packaging. We will arrange a repair, replacement, or refund, and cover any return shipping costs where the fault is ours.

Subscription products (Little Post Mail Club) Subscriptions can be cancelled at any time before your next billing date. Refunds are not provided for the current billing period once a subscription box has been dispatched.

Contact us If you have any questions about this policy, contact us via the store's contact email.